VideoSlots Terms and Conditions

Welcome to Video Slots, the online gaming platform operated by Videoslots Limited, a company registered in Malta (reg. C49090) with its offices at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. These Terms and Conditions govern your use of our services whenever you visit videoslots.com, register an account, or use the videoslots app on desktop or mobile. By creating an account and playing at our video slots casino, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are and Our Licences

We at VideoSlots are licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/258/2014, issued 19 May 2020. Our sportsbook is operated by a separate entity, Videoslots Sports Limited (reg. C93953), under licence MGA/CRP/258/2014/02. We also hold additional licences that allow us to operate legally in several regulated markets, including the UK Gambling Commission (licence 39380), Spelinspektionen in Sweden (23Si1181), and AGCO in Ontario (OPIG1267597). We hold a separate licence for Spain, operated through videoslots.es. Players accessing videoslots uk, our Swedish, Danish, Italian or Spanish platforms fall under the specific local terms applicable to those jurisdictions, which take precedence over the general terms set out here where a conflict arises.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, and you must be legally permitted to gamble online where you reside. By registering with VideoSlots, you confirm that the information you provide is accurate, complete and up to date at videoslots login. We do not accept players from a number of restricted countries, including the United States, France, the Netherlands, Belgium, Poland, Portugal, Switzerland, Ukraine and several others detailed in our full list of restricted jurisdictions.

• You must provide accurate personal and payment information when registering
• We may request identity verification, proof of address and source-of-funds documents at any time
• Only one account is permitted per person, household or IP address
• We reserve the right to suspend or close accounts that breach these terms

Deposits, Withdrawals and Currencies

Our Video Slots platform supports multiple currencies, including CAD, DKK, EUR, GBP, JPY, NZD, SEK and USD, and we pay out winnings in the currency registered on your account wherever possible. The minimum deposit is €10 / £10, and we do not charge a processing fee except on Euteller deposits, which carry a 1.95% charge. Deposits made via Visa, Mastercard, Apple Pay, Skrill, Neteller, EcoPayz or bank transfer are credited instantly. Please note that customers residing in the UK can no longer use payment cards to fund their accounts.

The minimum withdrawal amount is €20, applicable to every payment method including bank transfer; smaller withdrawal amounts requested from support carry a 3.95% fee. The maximum withdrawal is £10,000 per transaction. Amounts up to €30,000 are paid to your original payment method, while anything above that threshold is processed by bank transfer and must be requested through our support team. Progressive jackpot wins of €50,000 or more may take up to 30 working days to process. We generally process withdrawal requests within 12 hours, except for bank wire transfers, which may take up to two working days, and our videoslots withdrawal time can be extended where additional due diligence checks or gaming-pattern reviews are required.

Bonuses and Promotions

When you join VideoSlots, you may qualify for our welcome package, which includes a Welcome Bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. To claim a videoslots welcome bonus, you must make a minimum qualifying deposit of €10 / £10 within 30 calendar days of registration; this unlocks 11 wager-free videoslots free spins together with a 100% match bonus. Under our UK licence, the first deposit counts up to a maximum of £50, wagered 10 times within 60 days; under our MGA licence, the first deposit counts up to €200, wagered 35 times within 60 days. Deposits above the relevant ceiling do not count towards the qualifying amount.

• Maximum bet while a bonus is active is 50% of the bonus amount or €20 / £20, whichever is lower
• Wagering contribution is weighted by a game's theoretical RTP; roulette, blackjack and video poker contribute 10%
• The bonus balance itself is not withdrawable and is forfeited upon cashout
• Maximum cashout from the Welcome Free Spins is capped at £10
• Only one bonus, including any videoslots bonus code offer, may be active per household or IP address at any time

We may run further promotions from time to time, and any videoslots promo code we issue is subject to its own specific terms communicated at the time of the offer.

Loyalty Programme and Ongoing Rewards

At Video Slots, we operate an XP loyalty system that rewards every real-money bet placed in our Video Slots, Slots, Live Casino and Jackpots categories, weighted according to each game's theoretical RTP. Accumulated XP unlocks achievements and qualifies you for freeroll tournaments through Battle of Slots, our multiplayer tournament format offering Scheduled and Sit & Go events, Guaranteed Battles, Freezeouts and the Joker Feature. Our Weekend Booster pays a wager-free cash amount every Friday based on your real-money play, and the Wheel of Jackpots offers three exclusive in-house jackpots called Mega, Major and Mini, all wager-free and withdrawable immediately upon winning. Some of these features, including certain Wheel of Jackpots mechanics, are excluded for customers in Sweden, Italy and Denmark.

Responsible Gambling

We at VideoSlots are committed to promoting responsible gambling and providing tools that help you stay in control of your play. You can set deposit limits, session reminders, loss limits and self-exclusion periods directly from your account settings. If you feel your gambling is becoming a problem, our customer support team can guide you toward self-exclusion options and independent support organisations. We monitor account activity for signs of harm and may intervene, including limiting or suspending an account, where we consider it necessary to protect a player's wellbeing.

Account Inactivity and Dormant Funds

Video Slots accounts that remain inactive for 12 consecutive months are subject to a dormancy fee of €1.00 per month, deducted from any remaining balance. Balances that stay dormant for 30 months are passed to the Malta Gaming Authority in accordance with regulatory requirements. We recommend logging into your videoslots casino login regularly to avoid these charges.

Limitation of Liability

Our Video Slots services, including the videoslots app and all games offered through our video slots online casino, are provided on an "as is" and "as available" basis. While we work to ensure our video slots mobile casino platform operates reliably, we do not guarantee uninterrupted or error-free access at all times, and we are not liable for losses arising from technical failures, third-party payment providers, internet connectivity issues or events beyond our reasonable control. Nothing in these terms limits liability that cannot lawfully be excluded under Maltese law.

Amendments to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new features or operational requirements. Our VideoSlots team will notify you of material changes via email or an on-site notice, and continued use of your account after such changes take effect constitutes acceptance of the revised terms. We encourage you to review this page regularly.

Governing Law and Complaints

These terms are governed by the laws of Malta, without prejudice to any mandatory local consumer protection rules applicable in your country of residence. If you have a complaint regarding your experience at videoslots casino, please contact our support team first; unresolved disputes may be referred to the relevant licensing authority, including the Malta Gaming Authority or the UK Gambling Commission where applicable.

Contact Us

If you have questions about these Video Slots Terms and Conditions, need assistance with your account, or want more details about our sister sites within the Videoslots Limited group, our customer support team is available 24 hours a day, seven days a week via live chat and email at support@videoslots.com. You can also write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.