VideoSlots Privacy Policy

At Video Slots, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This VideoSlots Casino privacy policy explains what information we collect when you use our platform, why we collect it, how we use it, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described below.

Our casino is owned and operated by Videoslots Limited, a company registered in Malta (registration number C49090), with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. Our sportsbook is operated by Videoslots Sports Limited, also registered in Malta (registration number C93953), at the same address. We hold licences from the Malta Gaming Authority (MGA/CRP/258/2014), the UK Gambling Commission (licence 39380), Spelinspektionen in Sweden (23Si1181), and the AGCO in Ontario (OPIG1267597), and we process personal data in accordance with the applicable data protection legislation in each of these jurisdictions, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect several categories of personal information when you visit VideoSlots Casino, create an account, or use our video slots online casino services. This information helps us verify your identity, process your transactions, and provide you with a safe gaming environment.

• We collect your registration details, including your name, date of birth, address, email address and phone number, when you sign up for a VideoSlots login.
• We gather identity verification documents, such as passports, driving licences and proof of address, to comply with our licensing obligations.
• We record your financial information, including payment card details, e-wallet information and bank account details, in order to process deposits and withdrawals.
• We track your gaming activity, including the games you play, your betting patterns, and your use of bonuses such as the videoslots welcome bonus or any videoslots bonus code you redeem.
• We collect technical data, including your IP address, browser type, device information and login timestamps, whenever you access our video slots casino through desktop, mobile or our VideoSlots app.
• We may record communications between you and our customer support team via live chat, email or telephone.

How We Use Your Information

We at Video Slots use the personal data we collect for a variety of purposes connected to running a safe and compliant online video slots casino. Our use of your information is always tied to a lawful basis under applicable data protection law.

• We use your data to verify your identity and age, ensuring that only players aged 18 and over can access our services.
• We process your financial details to manage deposits, withdrawals and to calculate any applicable videoslots withdrawal time.
• We use your gaming history to administer our loyalty program, XP rewards, Weekend Booster payments and promotional offers, including any videoslots promo code or videoslots casino promo code you apply.
• We analyse your activity to detect and prevent fraud, money laundering and problem gambling behaviour.
• We use your contact information to send you service-related communications and, where you have consented, marketing material about our video slots bonus code offers and other promotions.
• We use technical data to maintain and improve the performance of our VideoSlots Casino platform across all devices.

Cookies and Tracking Technologies

Our VideoSlots platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how visitors use our online video slots casino. Cookies also help us tailor content, including personalised offers and reminders about your videoslots casino bonus eligibility. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site, including your ability to stay logged in or access certain promotions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our business and comply with our regulatory obligations.

• We share data with payment providers, including Visa, Mastercard, Skrill, Neteller and EcoPayz, to process your transactions.
• We share information with identity verification and anti-fraud service providers to confirm your identity and protect against fraudulent activity.
• We disclose data to regulatory authorities, including the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen and the AGCO, where required by law.
• We may share limited information with our affiliated companies and, where applicable, with videoslots limited casinos operating under associated brands, always subject to appropriate data protection safeguards.
• We may disclose information to law enforcement agencies if legally obligated to do so.

Data Security

We at VideoSlots employ robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security protocols include encryption, secure servers and restricted access controls. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we encourage you to use a strong password and keep your VideoSlots casino login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with our licensing and legal obligations. Financial records and identity verification documents are typically retained for a minimum period required by anti-money laundering regulations. If your account remains dormant, we may apply an inactivity fee as outlined in our terms, and in accordance with our licence conditions, unclaimed balances may eventually be transferred as required by the MGA.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information in your account.
• You may request that we erase your personal data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing communications.
• You can withdraw your consent to marketing at any time by adjusting your account preferences or contacting our support team.
• You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information appropriately.

Restricted Jurisdictions

Our video slots casino services are not available to residents of certain restricted countries, and we do not knowingly collect or process personal data from individuals located in these territories. Players from the United Kingdom, Italy, Sweden, Denmark and Greenland are subject to separate local terms reflecting the specific licences under which we operate in those markets.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently gathered data from someone under the required age, we will take immediate steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements or other operational factors. We will notify you of any material changes by posting the updated policy on our site, and we encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise any of your rights, our support team is available 24 hours a day, seven days a week via live chat. You can also reach us by email at support@videoslots.com, or by writing to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to ensure that your experience with us remains transparent, secure and trustworthy at every step.