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VideoSlots Responsible Gaming

At VideoSlots, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. We are committed to promoting responsible gaming across our entire platform, and we have built a comprehensive set of tools, policies and support resources to help every player who visits VideoSlots Casino stay in control of their play. This page explains the measures we take, the tools we offer, and where you can turn if you feel that your gambling is becoming a problem.

Our Commitment to Responsible Gaming

Here at Video Slots, we hold licences from the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario, and each of these regulators requires us to operate under strict responsible gaming standards. We take these obligations seriously, and our internal policies go beyond the minimum legal requirements wherever possible. Our VideoSlots platform is designed so that players can track their activity, set limits, and access self-help tools directly from their account dashboard at any time, whether they are using our desktop site or the videoslots app on a mobile device.

Tools to Help You Stay in Control

We provide a full suite of account management tools that allow you to define how much time and money you spend with us. These tools are available to every player and can be adjusted at any point, subject to the cooling-off periods described below.

  • We let you set daily, weekly or monthly deposit limits, which can be lowered immediately but which take 24 hours to increase, giving you time to reconsider
  • We offer loss limits and wager limits so you can cap how much you are prepared to lose or stake over a chosen period
  • We send reality check notifications during play, reminding you how long you have been logged in and how much you have wagered
  • We allow you to set session time limits, after which your account will automatically log you out
  • Our account history section shows your full deposit, withdrawal and gameplay record so you always have transparent access to your activity

At Video Slots, we encourage every new player to review these settings shortly after registration, and we make the same tools available in every supported language, including Swedish, Danish, Italian, Spanish, German and Finnish.

Self-Exclusion and Time-Out Options

We understand that sometimes a short break, or a longer period away from gambling altogether, is the right choice. We at VideoSlots offer a flexible time-out feature that allows you to suspend your account for 24 hours, one week, or one month, during which time you will not be able to log in or receive marketing communications from us.

For players who need a more permanent solution, our self-exclusion facility allows you to close your account for a minimum of six months, up to a maximum of five years. Once self-exclusion is activated, we will not permit you to reopen the account before the selected period has expired, and we will remove you from all promotional and bonus communications. Before making this decision, you may wish to review our current VideoSlots Casino bonus offers to understand what you will be opting out of. UK-based customers can additionally register with GAMSTOP, the national self-exclusion scheme, which will restrict access to all UK-licensed operators, not just our own video slots casino.

Age Verification and Player Protection

We only accept players who are 18 years of age or older, and in some jurisdictions the minimum age is higher in line with local law. We verify age and identity during the registration and due diligence process, and we reserve the right to request supporting documentation before processing any VideoSlots Casino login or withdrawal request. Our VideoSlots account verification procedures are designed to prevent underage access and to protect vulnerable individuals from accessing our services.

Monitoring Player Behaviour

Our Video Slots risk team uses automated monitoring systems to identify patterns of play that may indicate a player is at risk of harm, such as rapidly increasing deposits, prolonged sessions, or chasing losses. When our systems flag such activity, we may proactively contact the player, apply temporary restrictions, or request additional verification before further deposits or withdrawals are processed. We also apply enhanced due diligence checks before releasing larger withdrawals, and we may pause an account pending a responsible gaming review if our team has concerns about a player's wellbeing.

Dormant accounts are handled carefully as part of our player protection framework: an account that has not been used for 12 months is subject to a monthly maintenance charge, and balances left inactive for 30 months are, in accordance with regulatory requirements, passed to the Malta Gaming Authority. We recommend reviewing your account regularly to avoid unnecessary charges.

Support and External Resources

We recognise that we cannot address every aspect of problem gambling alone, and we work alongside independent organisations that specialise in gambling support. We recommend that any player concerned about their gambling habits, or those of a friend or family member, contact one of the following organisations:

  • BeGambleAware - independent advice and support for people affected by gambling harm
  • GamCare - free counselling, support groups and a dedicated national helpline
  • Gamblers Anonymous - peer support meetings for people who want to stop gambling
  • GAMSTOP - the UK's national online self-exclusion scheme

We at VideoSlots also provide links to these resources directly within your account, and our customer support team, available 24 hours a day via live chat, can guide you toward the tools and external services that suit your situation.

Getting Help

Choose Video Slots knowing that we're here to support you, not just to entertain you. If you would like to discuss any responsible gaming concern, adjust your account limits, or request self-exclusion, our support team can be reached through live chat, by telephone, or by email at support@videoslots.com. Our VideoSlots team is trained to handle these conversations sensitively and confidentially, and we will always prioritise your wellbeing over any commercial consideration.

We continually review and update our responsible gaming policies to reflect regulatory changes and evolving best practice, and we welcome feedback from players on how we can make our tools even more effective.

Content updated: August 25, 2026